How to create your account

Step-by-step guide to registering and setting up your FirstWIN Sports™ account.

Setting up your organization

How to configure your organization profile, add administrators, and invite staff.

Navigating the platform

A walkthrough of the dashboard, product areas, and key features.

Adding coaches and staff

How to add volunteers, coaches, and support staff to your organization account.

Your first assessment

How to assign an assessment to a candidate and review their results.

Choosing the right assessment

How to select the appropriate assessment for the role, sport, and level.

Sending an assessment to a candidate

How to assign and share an assessment link with a candidate.

Understanding the results report

A guide to reading and interpreting assessment results, scores, and recommendations.

The candidate summary report

What candidates receive after completing an assessment and what is omitted.

Screening Recommendation explained

What the Screening Recommendation means and how to act on it.

Assessment constructs and what they measure

A breakdown of each psychometric construct used in the assessments.

Enrolling in a training program

How to find, select, and enroll in a training program for your sport and role.

Tracking training progress

How to monitor your own progress or your staff's completion across training programs.

Earning a certificate of completion

What triggers a completion certificate and how to download or share it.

Assigning training to staff

How organization admins can assign specific training programs to coaches or volunteers.

The 12 Coaching Competencies

An overview of the competency framework that underpins all training programs.

What is the Development product?

An overview of role-based professional development and how it differs from training.

Choosing a development path

How to identify and begin the right development path for your role.

Development for athletic directors

Specific development resources designed for athletic directors and program leaders.

Managing your subscription

How to view, upgrade, or cancel your subscription plan.

Updating payment information

How to update your credit card or billing details.

Invoices and billing history

How to view and download past invoices from your account.

Changing your email or password

How to update your account credentials.

Deleting your account

How to request account deletion and what happens to your data.

I can't log in to my account

Common causes and fixes for login issues including forgotten passwords and locked accounts.

Assessment link is not working

What to do if a candidate reports that their assessment link is expired or invalid.

Results report not appearing

Troubleshooting steps if an assessment was completed but the report is not visible.

Video or media not loading

Browser and network settings that may affect video playback in training modules.

Contacting support

How to reach our team and what information to include for the fastest response.